Refund & Return Policy

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 14 days of the delivery date
• In its original, unused condition
• In the original packaging with all accessories, manuals, and parts included
• Not damaged due to misuse, improper installation, or negligence

How to Initiate a Return

To start a return, follow these steps:

1. Email us at support@buneria.com with your order number and the reason for your return.
2. Our support team will review your request and respond within 1–2 business days with return instructions.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Return Shipping Costs

Refund Processing

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or credit card company to post the refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@buneria.com with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Items returned after the 14-day return window
• Items that have been used, assembled, or installed
• Items damaged due to misuse or improper installation
• Custom or special-order items